Privacy Policy

Last updated: October 2, 2026  |  Website: https://www.winwin-metal.com

Winwin Metal ("we", "us", or "our") is committed to protecting the privacy of visitors, customers, suppliers, and business partners. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or contact us for metal fabrication, CNC machining, sheet metal, welding, stamping, or related manufacturing services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Data Controller: Winwin Metal

Unternehmen: Winwin Metal Co., Ltd.

Address: Dongguan, Guangdong, China

Email: privacy@winwin-metal.com

Phone / WhatsApp: +86 xxx xxxx xxxx

Website: https://www.winwin-metal.com

If you have any questions about this policy or your personal data, contact us using the details above.

2. Information We Collect

a. Information you provide voluntarily

When you submit a contact form, request a quotation, send an email, or upload project files, we may collect:

• Name

• Company name

• Job title

• Email address

• Phone number / WhatsApp

• Country and shipping/billing address

• Project details, drawings, specifications, BOM, CAD files

• Message content and attachments

b. Information collected automatically

When you browse the site, we may automatically collect:

• IP address

• Browser type and version

• Device and operating system

• Pages visited and time spent

• Referrer URL

• Cookie and analytics data

We do not Wissentlich spezielle Kategorien personen bezogener Daten (z. B. Gesundheit, Religion, biometrische Daten) sammeln.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and RFQ requests

• Prepare quotations, technical reviews, and production plans

• Provide metal fabrication, CNC machining, sheet metal, and related services

• Communicate about orders, samples, inspections, and shipments

• Improve our website, products, and customer service

• Analyze website traffic and user behavior

• Prevent fraud, spam, and unauthorized access

• Comply with legal, tax, export control, and accounting obligations

4. Legal Basis for Processing (GDPR / UK GDPR)

Where applicable, we process personal data under:

• Performance of a contract / pre-contractual steps — Art. 6(1)(b) GDPR (e.g. evaluating your RFQ and preparing a quote)

• Legitimate interests — Art. 6(1)(f) GDPR (e.g. improving the website, preventing abuse, following up on business inquiries)

• Consent — Art. 6(1)(a) GDPR (e.g. non-essential cookies, marketing emails)

• Legal obligation — Art. 6(1)(c) GDPR (e.g. tax, customs, export control, accounting records)

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Strictly necessary cookies

Required for security, session management, form protection, and basic website functionality. These do not require consent.

Analytics / non-essential cookies

May include Google Analytics or similar tools to understand website usage. These are loaded only after you accept them via our cookie banner.

You can:

• Accept or reject non-essential cookies via the cookie banner

• Clear or block cookies in your browser settings

• Disable Google Analytics through your browser or Google's opt-out tools

6. Sharing and Disclosure of Information

We do not sell your personal data.

We may share information with:

• Employees and engineers handling your project

• Hosting, email, CDN, and IT service providers

• Analytics providers (only after consent, if used)

• Logistics, freight forwarders, and customs brokers

• Payment and invoicing service providers

• Professional advisers, auditors, or lawyers

• Government authorities, where required by law

All third-party service providers are required to protect your data and process it only for the purposes we specify.

7. International Data Transfers

As a Chinese manufacturer serving global customers, your information may be transferred to and processed in:

• China

• The country where you or your project is located

• The United States / EU / UK (if using external service providers)

Where personal data is transferred outside the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs), service-provider contractual protections, or other lawful transfer mechanisms.

8. Confidentiality of Drawings and Technical Files

For B2B manufacturing projects, CAD files, drawings, specifications, and BOMs are confidential business information.

We use submitted files only for:

• Quotation

• Engineering review

• Sampling and production

• Quality inspection

• Project communication

We do not publish, resell, or share customer technical data with unrelated third parties. On request, we can sign an NDA (Non-Disclosure Agreement) before receiving confidential project files.

9. Data Retention

We keep personal data only as long as necessary:

• Inquiry / RFQ data: usually up to 2 years after last contact

• Customer and order records: up to 7 years for tax/accounting/export compliance

• Technical drawings/files: as long as needed for the project or contractual warranty period

• Analytics data: according to the analytics provider's retention settings

• Marketing data: until you unsubscribe or withdraw consent

When data is no longer required, it is deleted or anonymized.

10. Data Security

We implement reasonable technical and organizational measures, including:

• HTTPS / SSL encryption

• Access-controlled admin systems

• Restricted access to customer files

• Email and form spam protection

• Regular backups and basic server security hardening

No website or internet transmission is 100% secure, but we take appropriate steps to protect your information.

11. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to certain processing

• Data portability

• Withdraw consent at any time

• Opt out of marketing communications

• Lodge a complaint with your local data protection authority

To exercise these rights, email: privacy@winwin-metal.com

We will respond within a reasonable period, normally within 30 days.

12. Marketing Communications

If you subscribe to newsletters or request product updates:

• We send marketing emails only with your consent or where permitted by law

• Every marketing email includes an unsubscribe link

• You can withdraw consent at any time

13. Children's Privacy

This website is a B2B manufacturing site and is not directed to children. We do not knowingly collect personal data from children under 16.

14. Third-Party Links

Our website may link to third-party sites (suppliers, social media, logistics partners, etc.). We are not responsible for their privacy practices. Please review their policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published at:

https://www.winwin-metal.com/privacy_policy.html

Material changes will be reflected by the "Last updated" date above.

16. Contact Us